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GRANIT CUSTOMER SERVICE: WHY WE THINK TELEPHONE CONSULTING AND ORDERING FROM OUR WEBSHOP BELONG TOGETHER.
Over 89% of all customer orders come in online. We are proud of that; since a printed catalogue and a constantly updated range of products complement one another perfectly. Personal advice by specialists is even more important to us.

You can reach 175 specialists at our customer centres by phone. We think that only the combination of a personal conversation with online research in large databases can fulfi l our aspiration of providing you with personal, competent and fast support.

That is why the people you reach at our company are always experts who understand their job, help you and use Internet technology as it was meant to be applied: as a useful easy to manage tool.

Thanks to its diversity, the GRANIT webshop has the quality of a Swiss army knife. Given the current number of 8,561,846 products the sense of using a web-based search is self-evident. Moreover, the GRANIT webshop has a fabulous memory. For instance, it allows you to use updated versions of previous orders as new orders or to create order lists and modify these over and over again. And with our GRANIT Scan-to-Order system featuring direct label printing, you can order quickly and easily or provide barcode labels and individual prices for your own inventory.

Having your merchandise management system (ERP) linked directly to our ordering system gives you many additional advantages. You can reduce your workload, create more transparency and lower your administrative costs. We support all marketable industry-standard merchandise management systems and would be pleased to provide you with proposals, even if this involves specifi c technical requirements. Get in touch with us. We look forward to our conversation with you.



GRANIT LOGISTICS: WHY WE KEEP GETTING BETTER FOR OUR CUSTOMERS.
Anyone who has a successful pan-European business with high-quality spare parts has to not only be fast and reliable and offer attractive pricing. They must be superior to their competitors and convince customers with their overall performance over and over again

That is why we operate on the principle that all customers are equal and that every customer is different. All our customers are entitled to fast, reliable delivery at fair prices, regardless of the size and value of the order.

And every customer can expect us to provide individual service and support and customised solutions.

We are constantly expanding our product range and offer original parts, spare parts from leading OEM suppliers as well as high-quality identical parts. We purchase from sources that meet our quality standards and match our pricing expectations. This “global sourcing strategy“ enables us to provide our customers with the leading pan-European spare parts programme.

And anything ordered by 6.00 pm, arrives at your site by 8.00 am the next morning, and upon request can be delivered in reusable transport containers.

Our entire storage capacity, currently covering a space of 65,000 square metres and 201,500 items in stock, is available to you around the clock – without a capital commitment by you. Each and every day, we dispatch about 10,000 shipments. We have continuously increased our delivery rate to what is now more than 98%. We continue to work on this every day. And we keep getting better.



GRANIT MARKETING: WHY WE ARE STILL PRINTING CATALOGUES IN THE YEAR 2017.
Professional marketing is distinguished by clear lines, consistent, well thought-out concepts and measures and their systematic implementation. Only those who know their objectives, and do not lose sight of them along the way, will continue to be successful.

With 13 main catalogues in 13 languages, 17,500 pages, 215,000 featured replacement parts, precise diagrams and colour reproductions as well as certifi ed exploded view drawings, we have what are acknowledged as the best printed catalogues in the spare parts industry. Our customers appreciate this and use this spare parts encyclopaedia as industry-specifi c reference guides.

GRANIT catalogues deal with the areas of tillage, tractor spare parts, engines, industry & repair shops, electrics, harvest & animal husbandry, garden & forestry, hydraulics, trailers & motor vehicle components, transmissions & front axles, tools & workshop equipment, Bosch and slurry technology & plant spraying.

Our specialty catalogues present specifi c segments or seasonal merchandise and are a compact means of providing a quick overview for specialty dealers. We place particular emphasis on our endcustomer catalogues, which have great significance as sales support tools for specialised dealers.

Therefore, this subject has special priority with us. With customized marketing solutions we help you to reach existing and new customers in a targeted manner.

Our 360-degree marketing system contains adaptable and customisable building blocks. We use these to work with you in creating a package tailored precisely for your company.

This includes, among other things, the GRANIT partner website as your professional online business card and as an order platform for your customers. Catalogues bearing your company name and logo, as well as other print products make your offering more personal and underscore your expertise.

That also goes for marketing, which includes us looking in every direction on your behalf and, upon request, also making recommendations.



GRANIT SHOP SYSTEM: WHY THE FIRST THING WE DO IS TO ASK YOU ABOUT YOUR NEEDS.
When your customers come to see you they should feel comfortable and fi nd what they are looking for. Our Shop System provides a clear overview and ensures that buyers can quickly get their bearings. An open, modern presentation with an appealing design will also encourage your clientele to develop a few additional purchase ideas of their own.

Your professionally planned shop produces more sales revenue, because we develop it together with you and adapt it to the local circumstances. Of course, you also have the option of enhancing the shop with appro - priately produced panels bearing your company name or other signage.

To handle the entire planning and implementation phase we have specialised field representatives whose work is focused on their customers’ best interests. Our experts are there to support you from the initial idea, make recommendations and develop offers.

We are also more than happy to assume development of your new shop together with you. At your request, trained GRANIT staff would also be pleased to assume responsibility for equipping the shop and its ongoing maintenance for you. In that case, our specialists call on you at regular intervals and also look after implementation of continually new sales promotion measures. Take advantage of their experience.



GRANIT SERVICE CENTRE: WHY WE ARE PART OF YOUR SERVICE AND REPAIR SHOP.
The competence of our specialists is what constitutes good technical service. But apart from this success factor, there are other criteria that differentiate good service from outstanding service.

Speed counts. Anyone in the agricultural machinery business who can provide lightning-fast spare parts replacement, especially during harvest season, will have a competitive edge even in quieter times.

We see to it that repair shops that we supply are able to impress their customers by providing superlative service. That applies equally for the fuel injection pump repaired in the shortest possible time and the individually manufactured hydraulic hoses.

Know-how counts. We are there to help when things get complicated. Not every repair goes as quickly and smoothly as one would wish. In particularly tricky cases we are happy to assist you with advice and support. Our experts not only have profound and detailed knowledge of the products you manage, they are also able to draw on a wealth of experience and are glad to pass on their knowledge.

Accessibility is important. Our specialists are personally accessible and see to it that your customers are satisfi ed with your repair shop services. We like challenges and it is our aim to have the customer return, and not the product.

OUR RANGE OF SERVICES:
Diesel service
Hydraulic service
Hydraulic hose service
Electrical service
Drive shaft service
Radiator service
Clutch service
Engine service
Brake service
Metalworking service
Repair hotline



GRANIT ACADEMY: WHY TRAINING PROGRAMMES AND SEMINARS ARE SUCCESS FACTORS.
People learn only what they want to learn. That is why motivation is the key to successful learning. At GRANIT we know that and work together with our partners according to this basic principle.

The technology of tractors and agricultural machinery is becoming increasingly complex. Thus, the demands on employees in repair shops are also constantly increasing. New trends and innovative technologies require sound professional knowledge and constant further development of skills and knowledge.

Our training and education participants are aware of the benefi ts of continuing education and take advantage of our extensive and practice-related programme with technical training sessions for electric and climate technology, diesel engines and hydraulic systems.